Amy Fong with The Hackett Group has more than 20 years’ experience and insight into procurement, supply chain, and organizational effectiveness. She has expertise on topics like:

  • The role of digital transformation in procurement,
  • How to measure digital value in the workplace, and
  • How procurement can prepare for a digital future.

In our recent webinar, she shared some of that expertise with us, speaking on how to drive value in procurement through digital transformation. I’ve re-capped the highlights for you below.

The state of digital procurement today

95% of procurement organizations agree that digital transformation will change the way procurement services are delivered, but only 66% actually have a strategy for getting there. Moreover, only 46% report being ready to execute their digital strategies.


Your First Step…Process Automation

Business expectations regarding digital have heightened in recent years. Because of this, procurement groups may currently feel ill-prepared to tackle this quickly developing objective. The value of digital integration in procurement organizations is undeniable as it has the strength to create an impact on every level. To integrate digital value successfully, it’s best to already have a solid level of automation across the board. Spend analysis, e-sourcing, contract lifecycle management, e-procurement, service procurement, and e-invoicing all should and can be automated.  Once automation is established, the benefits of digital value are realized.

Organizations with high levels of process automation establish:

  • 66% higher overall savings
  • 26% fewer clerical staff
  • 84% higher likelihood of considering their data accurate and reliable
  • 56% higher likelihood of being viewed as a valued business partner

Three E’s of Digital Value

Digital technologies function as an enabler by changing the way procurement services are delivered. Digital value improves customer experiences and operational efficiency while encouraging agility and business ideals. Digital transformation impacts three vital parts of procurement operation: efficiency, effectiveness, and experience.

1. Digital Efficiency

Efficiency remains a top focus area and leading concern in procurement organizations. You can see a direct impact on efficiency through things such as increased mobility and robotic process automation (RPA). Mobile options allow for faster approval points and an easier overall shopping experience for the customer. RPA reduces manual process steps and improves cycle time.

2. Digital Effectiveness

The effectiveness of processes is often a concern when transitioning from a traditional workforce structure to a digitally-centric one. Through advanced analytics, data tools, and predictive modeling, an organization can feel confident in their transformational journey to digital. Advanced analytics and data tools make it easier to mitigate risks and provide better insights that enhance the process of savings reconciliation. Predictive modeling creates a stronger approach for mining valuable insights from the financial supply chain.

3.Digital Experience

User-experience and customer relationships are central to the success of procurement organizations. Digital transformation creates new ways for customers to request their needs in a way that’s natural to them. Omnichannel design and individualization gives users intuitive and adaptive tools to meet their highly specific needs. Journey mapping and segmentation allow you to tailor the relationships based on internal and external customer needs.

Your Digital Blueprints

Step 1: The Foundation

Implementing a digital transformation in your workplace requires a basis in the form of data and established analytics. Only from there can you safely build your four pillars that will support digital strategy.

Pillar 1: Presenting an omnichannel and personalized stakeholder experience means having higher tech concierge services available to those who need it. This personalization also comes in the form of maintaining positive relationships in order to better work together and execute steps in your transformational journey

Pillar 2: The second important pillar is to give your workforce the tools they need to successfully implement digital transformation. This sort of change is a cultural shift in how an organization works and communicates. Make it easy for your team to buy-in and commit to digital progression.

Pillar 3: Your procurement organization should aim for smart orchestration of source-to-pay services. This means decide what you’re going to offer to your customers.

Pillar 4: This piece of the puzzle can make or break the system. Networked solutions connect buyers, suppliers, and other partners involved. Connectivity is key in making any digital process possible.