New Customer Success Managers at Onguard ensure customers are supported effectively
Onguard, the FinTech company whose business is based around the order to cash process, is growing its team with two Customer Success Managers. These two positions have been created to support customers in improving their results. Onguard has a strong focus on innovation and the appointment of the Customer Success Managers will help to ensure Onguard can direct its efforts to serving customers as effectively as possible, both now and in the future.
Innovation is the key to success
These new positions were created in the Customer Success team to enable the organisation to keep up with a changing world. In doing so, it is important to keep the needs of the customer in sight. The Customer Success Managers act as a central point of contact for the customer and remain involved throughout the entire customer life cycle. The aim of having the managers is to support customers when using the credit management software so that it meets their needs effectively.
Stephan Schoon, VP Customer Success at Onguard, considers quality to be of paramount importance and, consequently, is delighted that his team is set to grow with the addition of two Customer Success Managers: “It is important to stay in touch with developments taking place in this changing world. Customers change and their needs change. As a business we want to be there ready to support customers through change. We have got fantastic software, but when the software is implemented that is not the end. As well as supplying the programs, we want to provide added value for the customer. Our Customer Success Managers enable us to generate satisfying success stories.”
Customers of Onguard will soon be able to benefit from a single, permanent and reliable point of contact to support them where needed. “We support customers in areas in which they consider they need help, so that they can achieve the best results with backup from us. The Customer Success Managers have now started in their roles and customers will be approached in a phased programme”, explains Schoon.
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